Care Delivery Model Toolkit

Primary Care Coordinator Job Description (pdf)

Available Resources

University of Pittsburgh Medical Center Website

For More Information

For any questions not answered by materials provided within this profile, please contact Tamra Merryman at merrymante@upmc.edu

Leveraging

The PCC role leverages the skills of the RN and recognizes the fact that “RNs are a precious resource.”

Tailoring

In the ICU, a Clinical Social Worker serves as the Primary Care Coordinator because often in the ICU patients and families need emotional support more than they need for clinical oversight.

Focusing

According to the Chief Quality Officer at UPMC, “the time reallocated to being with patients was the WOW!”  UPMC Shadyside saw an over 40 percent increase in time at the bedside by the PCC.